Thank you for always playing HUNTER×HUNTER NEN×SURVIVOR.
We would like to inform you about compensation regarding an issue related to the Monthly Pass.
We sincerely apologize for any inconvenience or trouble this may have caused you.
As an apology for this matter, we will provide compensation to the following eligible customers.
■ Issues that occurred
・Unable to receive stamina from “Recover Excess Stamina”
・Excess stamina values reset to 0
■ Status
These issues have been resolved.
■ Eligible Customers
Customers who purchased the “Monthly Pass” during the following period:
February 18, 2026 (Wed) 09:00 ~ February 27, 2026 (Fri) 15:00
※ All customers who purchased during the above period are eligible for compensation.
■ Compensation Details
2,000 Nencrystals
■Distribution Date and Time
March 5, 2026 (Thursday) 15:00 (JST)
※Compensation will be distributed sequentially to the in-game Present Box.
※Please note that it may take some time for the compensation to appear.
We sincerely apologize for any inconvenience caused.
We appreciate your continued support of HUNTER×HUNTER NEN×SURVIVOR.